Course Lessons

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Conflict Management with CEO: Trailer

Conflict Management: Managing Up

Conflict Management: Managing Experienced Direct Reports

Conflict Management: Managing Your Peers

Conflict Management: Mediation

Conflict Management: Review Summary

Complete Audio Lesson

Managing Difficult Conversations with Superiors, Peers and Direct Reports

This workshop will teach you how to effectively handle common areas of conflict in the workplace: dealing with your boss, dealing with subordinates, managing your peers, and mediating between others.